Terms and Conditions of Service
Deposits
Where requested, deposit payments are to be made by requested date or relevant bookings are voided
Deposits are non-refundable
Deposits will be deducted in full from final invoice
Payments
Payment to be made within 7 calendar days from date of invoice for private individuals, 14 calendar days for corporate/trust/commercial customers - or by next payment window as pre-advised.
if payment not made, contact will be initiated as to why and 2 working days grace will be extended to make payment
if 2 working days grace is exceeded without payment, a daily charge of $100 NZD maybe levied in addition to total outstanding balance, and legal action may be initiated to recover the full amount owed, plus any overdue charges and/or charges incurred in the course of debt recovery
Privacy
We will not divulge your personal details to anyone, and we will not share or sell your contact information, such as your phone number or email address, with anyone without obtaining your permission first.
Only information relevant to the work you wish to be carried out will be asked of you. We may retain some of your details, for example phone number, email address and jobsite address; again - this information will not be shared with anyone else absent your express permission.
We generally don’t send marketing emails or newsletters but may, in pressing circumstances, email you unsolicited.
Financial details, particularly project costings, will also be held in confidence.
To update our portfolio and records we may take photos and/or videos of the work being undertaken - we will seek to reasonably anonymise such media. This media may also be used on our social media channels and for promotional purposes.
Service Conditions
1: We reserve the right to refuse our services, in whole or part, with any party at any time. This clause will not be exercised without reasonable cause but will remain at our discretion.
1.1 We believe good time-keeping is a basic life essential and strive to always be punctual, from quote appointments to job completion. However, there may be instances beyond our control (including but not limited to weather events, traffic conditions, natural disasters etc) which may impact on our ability to render services. Should this happen we will communicate with you promptly and seek to re-arrange with you
2: We will always endeavor to conduct ourselves & work to the very highest professional standard, and treat everyone with respect. However if you feel this is not been the case, we welcome the chance to make things right. Please get in touch with your concern right away so we can do this.
3: Depending on the work, we may need you to clear the jobsite for us by removing personal affects, furniture, decorative elements, plants/foliage etc. We will be clear and upfront should this be the case
3.1: Should this not be done, we may charge for additional time required to prepare the jobsite for work to proceed.
4: Our work is covered by both public liability insurance and our personal workmanship guarantee. As a result of our actions, should we accidentally cause damage to either
a) your property incidental to the work or
b) as a result of our actions fail to achieve the agreed work standard, we will take responsibility to make things right and will endeavor to do so.
Our liability insurance provides assurance in the rare, extreme event something should go drastically awry.
5: Our work is generally completed to Level 4 standard as default